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Ride with confidence knowing that any issues with these crucial components will be taken care of without any extra cost to you.

WARRANTY

With our Superbikes warranty, enjoy peace of mind with free servicing for your motor hub, controller, and battery. We understand the importance of keeping your bike in top condition, so we've got you covered. Ride with confidence knowing that any issues with these crucial components will be taken care of without any extra cost to you. Experience the thrill of the road without worrying about maintenance hassles. Your satisfaction and safety are our priorities.

For Our eBikes, PMAs And eScooters

Complimentary eBikes and eScooters Servicing Offer
Every purchaser at Superbikes is eligible for a free bike servicing six months after the purchase date.

  • FREE Lifetime Adjustment for brakes (valued at $15 per adjustment)

  • FREE Lifetime Tuning for Gear (valued at $15 per tuning)

  • FREE Lifetime Tightening for Shaky Stem (valued at $30 per tightening)


For complimentary servicing, please bring along your warranty details, otherwise, normal servicing charges will be applied. For servicing enquiries please WhatsApp at +65 9025 7929.

Warranty Coverage Details
The warranty for all our eBike components, including the motor hub, controller, and battery, lasts for six months from the original purchase and the date the buyer completes the ownership transfer, covering any manufacturing defects in materials or workmanship. An additional six months of warranty can be purchased for $100, extending the total coverage to twelve months

  • Normal wear and tear on Covered Parts is not included in the warranty

  • Unauthorized alterations, tampering, or repairs are not eligible for coverage under this warranty

  • The warranty does not extend to any free gifts provided with the eBike

  • Warranty coverage for the eBike begins only after the buyer completes the ownership transfer via the onemotoring portal

Warranty

Our warranty encompasses manufacturing defects that result in the device not functioning as intended or not aligning with its description.

The warranty does not cover the following scenarios:

  • Any logistical costs associated with returning the product for servicing, or returning the product to the customer after servicing

  • Failure to clean or maintain the device

  • Malfunctions resulting from unauthorized modifications, disassembly, or self-repair

  • Accidental damage or malfunction due to improper storage

  • Normal wear and tear from usage

  • External damages

  • Water damage

What documents are necessary to initiate a warranty claim?
In addition to the product itself, you'll need to present either a physical or digital copy of your receipt.

Where should eBike and eScooters be send for warranty servicing?
To avail warranty servicing, please reach out to our support team via WhatsApp, text, or phone call at +65 9025 7929 to schedule your preferred day and time slot for drop-off.
 

  • For complimentary servicing, visit us at 11 Syed Alwi Road #01-03 Singapore 207629.
     

  • For warranty claims related to eBike motors/controllers, our location is 11 Syed Alwi Road #01-03 Singapore 207629.


What if I purchased the eBike or eScooter from a different retailer?
We can process warranty claims as long as a physical or digital receipt is provided.

Claims for Shipping Damage
While we take pride in our products, damages during shipping are beyond our control. In rare instances, the item you receive may be damaged in transit, so please inspect it upon arrival. If the product is damaged, contact us via WhatsApp at +65 9025 7929 and provide photo or video evidence. 

Please note: Shipping Damage Claims must be made within 3 days of receiving the products.
All exchanges will be conducted in-store. Customers can choose to self-collect or opt for delivery (additional charges apply) for exchanged items.

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