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SALES & REFUNDS
Our sales policy ensures your satisfaction. If you're not completely happy with your purchase, we offer hassle-free refunds within a reasonable timeframe. Your experience matters to us, and we stand behind the quality of our products. Whether it's a change of heart or an issue with the item, we're committed to making sure you're fully satisfied. Shop confidently, knowing that we've got your back every step of the way.
Returning Unused Products
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You may return the unused eBike within 14 days of receiving your order
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To qualify for a return, the eBike must be unused, clean, and in its original packaging and condition
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Customers are responsible for the return shipping costs or $50 for us to pick up the return bike
Returning Used Products
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You have 30 days from receipt of your order to return used products. Customers are responsible for the return shipping costs or $50 for us to pick up the return bike.
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For used bike return it is a 30% restocking fee and customer bear their delivery or they pay us $50 for pick up
Refund Process
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Customers can choose to visit the store or opt for delivery ($50 delivery charges apply) for the refund
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Send the product(s) to: 11 Syed Alwi Road #01-03 Singapore 207629
Exchange / Refund Process
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Once we receive and inspect the item, we'll process the exchange or refund within one working day
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Refunds are issued via bank transfer, PayNow, or PayLah
Shipping Damage Claims
We are proud of our products, but damages due to shipping are not within our control. In some extreme cases, the item you receive may have been damaged in transit, so do check that the item is in good condition upon receiving it. In the unfortunate situation that the product is damaged, please contact us on WhatsApp at +65 9025 7929 and provide the photo or video proof.
Notice: We will not accept Shipping Damage Claims later than 3 days from receipt of products. All exchanges will be done in-store. The customer has the option to self-collect, or opt for delivery (additional $50 delivery charge applies) to get the item(s) exchanged.
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